The shipment is still on its way, but handling on Malta side has been quite OK.
I did not receive any contact through their contact form (on their website that they instruct to use), only through my personal email to my earlier contact there, but once that was established the communication has been relatively OK so far.
I have some doubts regarding to their estimate of the size of my shipment and how they've packed it (the volume seems higher compared to my earlier move with same items), but will see when I receive my shipment. I've dealt with the same company before when moving to Malta, and received good service.
Moved from Qawra (Malta) to Springfield (United States).